COVID-19 Precautions & Procedures

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Dear Valued 5 Points Animal Hospital Clients,

As you are all aware, given the constant news about COVID-19, coronavirus poses a serious health risk to each and every one of us. We want our valued clients to know that our goal at 5 Points Animal Hospital will be to continue to provide essential medical care to the pet’s in our community while maintaining an environment that minimizes any potential health risk to our clients and our staff.

The AVMA (American Veterinary Medical Association) has published guidelines for veterinary practices to follow that will help us to achieve that, but there are some differences from our standard operating procedures.  Effective immediately, we are limiting in-person patient exams by prioritizing the scheduling of on-site appointments for patients who have essential healthcare needs such as:

Pets who are sick or injured.

Adult pets who need wellness services on a pressing timeline or who have concurrent symptoms of illness.

Puppies and kittens who need wellness services.

Pets who are on medications that require monitoring visits or refills on a regular schedule.

We will continue to treat every patient as an individual and thoroughly investigate their health care needs on a case by case basis in order to determine how we can safely and efficiently care for each one in a timely manner.  This may be best achieved by scheduling an immediate on-site visit, scheduling an on-site visit in the future, or scheduling a phone call with one of our doctors to discuss their individual health care needs further, so please call us to discuss how we can best serve you and your pet!

For clients who visit us, we ask that you do not enter our building, but instead call us when you arrive on our premises at 615-750-2377, and one of our staff members will come outside to assist you. All additional communication during your visit with our doctors or staff members will be by phone, and WE APPRECIATE YOUR PATIENCE as we navigate these new challenges. We welcome drop-off appointments if that is most convenient for you and look forward to your call at 615-750-2377 to discuss how we can best serve you and your pet!

 

Best regards,

The 5 Points Staff

By Dr. Janet Grace | Tagged with: | Comments Off on COVID-19 Precautions & Procedures

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